A global software company had a legacy developer tools product with active enterprise customers, but the product was no longer a strategic priority. It was generating maintenance revenue, but getting no investment. The customers were loyal, but their support experience was declining. The company needed a partner who would take on the product completely: licensing, support, development, and renewals.
We assumed full responsibility. We maintain the source code, build across four platform versions, ship updates, manage customer relationships, handle multi-year enterprise agreements, and run the licensing operation. The original company executes end-of-sale and redirects customers to us. They collect a royalty on every dollar we generate.
Seven years later, the product serves Fortune 100 customers in financial services, government, and defense across North America, Europe, and Asia. Revenue exceeds $500K annually. Zero support tickets have been escalated to the original company.
The original company freed up resources for strategic priorities and still collects recurring revenue. Enterprise customers got a support team that is focused entirely on their product, maintains platform compatibility as they upgrade, and actually answers the phone. Two multi-year enterprise deals were signed in 2025 alone.